I had a conversation with a friend I hadn't seen for a long time. After all the niceties, we talked about the organization where we both became trustees at one point and continued to have strong affinities with it after all those years.
She mentioned something about mission incongruence. Incongruence manifests if there is a misalignment, disharmony, or conflict in mission/goals/objectives. The organization is swimming in two ponds, one in service delivery and the other on in profit-oriented venture where in either one or the other, it is failing miserably.
The question with mission incongruence is-if the organization is suffering from incongruence, then somebody has to stand up and say, this is not working!. I think a lot of organizations are in denial and could not bear to admit that whatever is ailing them is not a matter of execution, but of strategy. The strategy which was once the most sound or the most plausible of all direction, is now ready to be reviewed and reexamined in the light of changes to the organization internally and externally.
When the organization says 'ouch', then what is the remedy? The remedy is not far behind. Usually, it is the combination of creating pragmatic changes to things at the strategic management level and down to the operations and service delivery.
Denial in personal life and in business can be removed when the darkness is lighted, it could no longer afford to be in the dark anymore. This is true in our organizational lives, when one part is examined, there is no excuse not to see what is really going on, the rut, the mold, and the spiders!.
Light in this case are the facts and evidence that comes from observed reality. Take time to observe what is actually going on versus what is believed to be.
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