Disengagement is the best strategy to quell the temptation for overreach and overdoing. 

Founders, especially have the tendencies to unconsciously usurp more control and power beyond their capabilities and their mandates within their organizations. 

The best thing to do with disengagement is to completely pull away, when new leadership is established and a new mandate for them had been set up. The old guards must vacate not just physically but emotionally and ceremoniously so that their influence and their previous ideas of "how things should be done" no longer can sway the organization.

Believing that the organization will exist, will prosper, will evolve in new and exciting ways is something that should be in the mindset of outgoing leaders.

This is tough for those that have cared for the organization for a number of years, invested all their lives nurturing its development, and letting-go seemed to be a case of 'midlife crisis.' 

The question for leaders hanging-on is that: would the organization best served if you continue in your role or when you go? If the answer is, they don't know.

They haven't been doing their homework thinking about accelerating goals.

​Before you can  reach the next mountain, you have to abandon the pretty hills on the way.

We were out and about yesterday doing our weekly errands, we thought it would be different to start eating out to help local businesses and save myself from cooking.

The local restaurant is a franchise of a large chain and owned by a young entrepreneur couple who moved to Canada 11 years ago. This couple is commendable in their attitude towards the reopen and how much of their effort is building confidence with their customers by showing how they approach the preventive measures. 

Confidence-building is essential in every customer interaction especially in this time. It shows that you are on the ball and are committed to ensuring that they can count on you for safety as part of their experience with your products, services, and programs.

Exuding confidence is like a balm on a very itchy skin. It assuages  and builds further confidence that is required if you want to keep more business coming. The right mindset is always an optimistic one-one that is pragmatically positive. 

Who can tell you need confidence? We all need confidence. We all need to be boosted up one way or another. We all need a word of comfort and acts of solidarity. We all need to know that others care for us and we care for our community.

Small business owners are particularly hit hard with today's recession. They are the unsung heroes of our community. Every lay-off is a difficult decision especially when a staff has no other options on the horizon. A lot of workers do not have the cushion of savings to rely on during temporary setbacks. Last March, 2M people lost their jobs. 

Despite these, they are open and they are serving us with a smile and a confident demeanor that they are ready for better times ahead.

What are you doing to exude confidence and build trust with your customers and stakeholders now? 

This time no one wants to feel isolated especially those who are in business.

Some of your suppliers, partners, and clients are hurting at the moment. 

This is the time to reach out and tell them you care, you know that there are shared experiences, and you are there to help.

I have been doing that in all of my community members. 

Because number one, you are not working or dealing with an organization, you are dealing with people.

People are scared, afraid, and unable to make sense of what is happening.

Provide that support and leverage your mission and resources to have that extra-customer service that they would need at this time.

During crisis time, it is not ethical to be sleazy and capitalizing on someone's pain. 

But you need to be present and make the effort to be relevant with results.


Commiserating is good but working with them towards practical solutions is way better!

Do not believe what you hear from people.

They do what they want to do, despite being presented with the evidence that an opposite or alternative behavior or thinking is better.

They say what they say, but action speaks louder than words.

What institutions/organizations do inside their walls manifest outside in the most flagrant way.

What institutions/organizations project outside their walls reflect what they do inside.

How are they inside/ how they are outside?

Is there a dissonance? an asymmetry? a camouflage? a game of smokes and mirrors? 

Too much hype, no credibility. Too serious, no creativity. Too scared to play, they run around in circles, no clear way forward.

What comes around, goes around. 

It is not because of lack of trying but they trying the wrong kinds of things. 

It is not because they lack persistence; they persist on maintaining those things that should be discarded long time ago.

It is not because they lack the good heart to serve, benevolence is not enough.

People trust on the basis of actions, never on promises or empty commitments.

Seriously? Yes, this has followed me throughout my career. Any time you bring that added enthusiasm in all your conversations, which I would do most of the time, things just fall into place.

I remember when I was working in a government organization, they were hiring for the HR Director. I heard it was quite an intense process. I heard who eventually landed with the job. She was brimming with a lot of enthusiasm and she stood out from the competition.

Enthusiasm is contagious, so it says. 

All things being equal in intelligence, experience, knowledge, competencies, the next step is who has a lot of energy and enthusiasm for this job/business? 

That is one defining quality that can really create a huge difference.

Why is it that negative critics always dominate the conversation about a brand, company, organization, or product while the rest of the happy, satisfied, and loyal customers are not heard from?

According to a study done in Texas, negative feedback is 11th times likely to be dominant than positive, satisfied comment. This 11 dissatisfied people will then talk to at least 5 (average) other people about their dissatisfaction.

This goes to show that perception is malleable and can be shaped on the basis of who is doing what to whom. Word-of-mouth works if it's positive, it could be fatal if it's negative and totally based on misinformation and has the purpose to damage the reputation of your organization, brand, or products. To say, in this world we live, going viral- can be both a bane and a boon.

The lessons in corporate and management history suggest that we need to take a stock, monitor, evauate, and strategize how we are projecting ourselves out there, what kinds of things are being said about us, and how we can favorably turn those conversations to our favor and advantage. 

This is not about propaganda or fake news, this is an honest-to-goodness management of public relations. If you can't control how you want to be perceived, some one will create it for you and that is the least comforting things as an idea.

When was the last time you heard from a delighted customer? Why don't you toot your own horn, and harvest your own successes and achievements. You are not making it up, there is social proof on every thing that you will declare out there. What is worst is that the deluge of uber-the-top negativity has been allowed to poison the minds of those who are just fence-sitters and observers? There is so much on the line here.

That has to stop and you can make concrete, tangible, and long-term commitment to making it work. If you can post your comments on Facebook and Twitter account everyday, you can do more on this area than just being passive and reactive.