Boards and staff have to set the records straight. They need to define their roles and responsibilities. The Board needs to set the general direction for the organization and look at the long-term viability of staff, programs, and assets. While the staff is hired to look after the particular operations of the organization.
When hands-on Board becomes to muddled up in too much detail, the staff feels disempowered and frustrated that every decision including what nails to use or plants to buy or how many colors of the logo needs to have is a pain in itself. Boards are not meant to make those calls!
It is important to leave it up to the staff to figure it out. They are to be trusted to make those important operational decisions because they are close to the problem, they know what works because they have the experience working in this role, and that they need to exercise their creativity and ingenuity. Respecting each other's roles is highly critical to the success of this relationship.
When Board and staff work constructively, then it can be heaven on earth. It is important that staff can consult the Board when....(state those reasons) and stick to those as much as possible. Constructively in the sense that while roles and responsibilities are delineated well, the relationship is very supporting of one another. If both Board and staff collectively use their energies and their strengths together, they can solve problems, anticipate future challenges, and deal with setbacks with resilience.
It is a tango- takes two steps forward and one step backward. As a dance, partners have to be in one heart, soul, and mind so that it doesn't become a labor but of an art in itself. So it does with Board and staff relationship.
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