If there is high commitment, it beats compliance any day.
If there is no commitment, then you have rules and more rules to compensate for the lack of real and genuine engagement.
Governments and regulatory agencies slap rules and more rules when it is more wise, productive, effective, and affordable to elicit more engagement, thereby in the long-term, you get commitment and fierce dedication.
Business leaders, owners, and managers must clearly understand this differentiation. If there is no real accountability and commitment to staff and employees, you will get compliant but mediocre and low-performing average crew. Businesses cannot thrive in the atmosphere of compliant, obedient, but brainless individuals whose task is to keep their jobs, stay away from trouble, and always say yes to the boss.
Committed employees take their time to understand their roles, participate in efforts to improve their work and their performance, and show their best towards the customers or clients of the organization. They are enabled, empowered, and do not ask permission to make a decision that will redound to the greatness of their organization. They are permitted to cherish the customer and showcase their talent going sometimes beyond their duties to accommodate what seems to be the right thing to do versus what is comfortable at that time.
There is a risk taking that is not merely tolerated but actually acknowledged and encouraged because the rewards for action make the difference.
When nobody is looking or paying attention to their work, are your employees able to showcase compliant behaviors or committed behaviors? Find this out for your self.
If this article resonates with you, please share this with your colleagues and networks. You can also subscribe to our monthly newsletter to be the first to know of resources available for you. Contact us to resolve your challenges.