I am popping a lot of bubbles lately.
There is a tendency by the rank-and-file to project a certain aura of greatness about their companies to the point that when the rubber hits the road, tries to defend their stupid policies and procedures and leave the customer wanting to obliterate them out of the face of the earth!
A classic example of a website form that this organization is promoting to spur up public involvement and engagement with their programs. I put out my hand and expressed interest and started engagement. Well, they have a convoluted and archaic policy of internal referrals and Board approvals, aka 'insider trading.' I called the BS and they can't fail not to admit that if they want to remain exclusive at their own peril, they do not have to bother public citizens like us with these fake forms.
Another classic example of that is the fact that organizations whose mandate is to create public engagement end up actually creating exclusionary and elitist programs that bar interested people from actually being able to participate. Who would have thought that entrepreneurial programs espousing the values of community, transparency, collaboration are those that pretty unfriendly to newcomers and new entrants. This perpetuates the old-boys network mentality and creates incestuous relationships amongst actors in the space. Incestuous relationships are very harmful to organizations and individuals. There is no fresh air coming in.
Whether it is from the public and private sector, citizen leaders like us should refuse to accept the BS, call it for what it is, and get the attention of the decision-maker of the organization. Whether it is an airline, a grocery store, a non-profit, a church, or whatever, bad policies, procedures, protocols, or whatever systems have to be resisted with gusto. Organizations that fail to make corrections are set to suffer from many troubles or count their not-so-long shelf lives.
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